Cancellation before installation

COD orders are shipped only after a non-refundable deposit of INR 500 or 10% of the total invoice value, whichever is higher is paid. If you’ve placed an order through COD and cancel the order before installation. We will withhold the non-refundable deposit paid towards the cancellation charges.

Customer can cancel the order before the installation. If a customer has placed an order by making an online payment and cancels the order before installation. We will deduct 10% of the total invoice value and refund you the remaining invoice value (90%) in 7-8 working days. The 10% deduction covers the cost of packaging, moving the product securely from one location to another location, transportation charges, labour charges and administration charges.

Cancellation during installation

Customer cannot cancel the order during the installation. Once the inverter or the inverter battery is unpacked. Cancellation of the order cannot be accepted. Sorry but we are bound by the cancellation guidelines laid out by the major inverter and inverter battery brands (Amaron, Exide, Luminous, Microtek, Tata, Genus, SF Sonic, Livguard, Livfast, and V-Guard).

Cancellation after installation

Customer cannot cancel the order after the installation. Once the inverter or the inverter battery is unpacked and installed. Cancellation of the order cannot be accepted. Sorry but we are bound by the cancellation guidelines laid out by the major inverter and inverter battery brands (Amaron, Exide, Luminous, Microtek, Tata, Genus, SF Sonic, Livguard, Livfast, and V-Guard).

Product Return

If for any reason, you want to return the product, you can return it at the time of delivery. However, in such return cases the cancellation charges will be applicable. Your amount will be refunded back to you within 7-8 working days depending on the mode of payment and banks involved.

Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, defect, or missing item. If you do not report this during the time of delivery, Inverterhome.in would not be liable to replace or refund the order.

Why was my order cancelled by InverterHome.in?

InverterHome.in reserves the right to cancel any order anytime due pandemic restriction, natural disaster, heavy rains, traffic jam, accident, price change, unavailability of stock, partner/ logistics company has issues with delivery pin code. If order is cancelled by InverterHome.in, 100% of total invoice value will be refunded to your account in 7-8 working days.

What should I do if I received an incorrect/ wrong order?

We recommend customers to immediately check the inverter/ inverter battery box and confirm they received the correct order/ brand/ model after the product is delivered. Call us immediately and notify us so that appropriate action can be taken. Please note unpacking or installing the product will result in no cancellation/ no exchange of the order.

What should I do if I received a damaged/ defective item?

We recommend customers to immediately check the inverter/ inverter battery box and confirm they received the correct order/ brand/ model after the product is delivered. In rare cases of damaged or defective inverter/ inverter battery is received. Call us immediately and notify us so that appropriate action can be taken. If you notice any physical damage on the body of the inverter or inverter battery. Please call us immediately at the time of delivery/ installation. We will replace the damaged/ defective item with a brand-new product at no extra cost.

Acceptance of Cancellation & Refund Policy

By accessing the website or sharing your information, you agree to the InverterHome.in cancellation & refund policy. If you do not agree to this policy, please do not buy/ order/ purchase from our website. We reserve the right at our discretion to add, modify, or delete content of this policy at any time. If you continue to access the InverterHome.in website, it means you accept any recent changes we made to the cancellation & refund policy. If you have any question, feel free to email us at info@inverterhome.in.